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Operations, security and maintenance

Website management

We take over the technical operation and maintenance of your website, so your team can spend its time on the business. The aim is high uptime, faster pages and fewer critical incidents.

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Response time
Under 4 hours
Security checks
Ongoing

What you should be able to count on

We begin with a review of the current setup and the routines around it. If we built the site in our web development work, we already know it. If someone else did, we start with a takeover analysis.

  • Stable operations, with clear routines and agreed response times.
  • Fewer errors, because monitoring and maintenance catch them early.
  • Better performance and security, without downtime.

What you get

Each of these is a document or a setup your team can use, handed over in order of priority.

  • Service agreement

    A clear SLA: who is responsible for what, and how fast we respond.

  • Monitoring

    Uptime, performance and alerts for critical errors.

  • Backup routines

    Automatic backups, with restores that have been tested.

  • Maintenance plan

    Planned updates, each one checked before release.

  • Security report

    Incidents, actions taken and status, every month.

  • Improvement backlog

    Technical improvements in order of priority.

Also covered

  • Uptime monitoring and alerting
  • Automatic backups and restores
  • Security updates and patching
  • Performance monitoring and optimisation
  • SSL certificates and HTTPS
  • CDN setup and caching
  • Error handling and logging
  • Incident response and escalation
  • Monthly operations report
  • Capacity planning and scaling
How it works

How an engagement runs

We work in short iterations and keep a log of what we tested, so you can follow every decision.

  1. Step 1: Monitoring, backup and alerting

    We set up monitoring of uptime, performance and critical errors, with clear alerting routines and a backup plan.

    • Round-the-clock monitoring of core functions
    • Automatic backups and a recovery plan
    • An alerting routine for incidents

  2. Step 2: Updates without unnecessary risk

    We handle updates of the platform, libraries and dependencies, and test each one before it is rolled out.

    • Planned maintenance windows
    • Testing and QA before release
    • A documented changelog

  3. Step 3: Continuous improvement

    We work through load time, security routines and technical debt in order of priority, to keep the website fast, stable and secure.

    • Load time and resource optimisation
    • Vulnerability checks and security improvements
    • A prioritised backlog of technical improvements

Want a rough number first?

The free calculator gives you an estimate in a couple of minutes, before you talk to anyone.

Open the site speed calculator

Proactive or reactive operations: why it matters

Reactive operations means problems are dealt with once they have happened. The site goes down, and then the troubleshooting begins. The result is longer downtime, lost revenue and frustrated users.

Proactive operations means finding and fixing likely problems before they reach your users. With continuous monitoring, planned updates and automatic alerts, most incidents can be prevented.

The cost of proactive operations is predictable, and it is usually lower than the cost of the outages it prevents. It matters most where the website is how customers reach you: an online store that cannot take orders, or a clinic whose booking page is down.

Questions we often get

If your question is not here, ask us directly.

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What happens if the website goes down?

Monitoring alerts us, and we follow a set incident process until the site is stable again.

Do you offer both operations and development?

Yes. Day-to-day operations and ongoing development can be combined in the same agreement.

Can you take over a site someone else built?

Yes. We start with a takeover analysis and make a plan for a transition without downtime.

How do we know if our site needs this?

Slow pages are often the first sign. The site speed calculator estimates what load time is costing you, and the free audit includes a review of site performance. The price of a service agreement depends on what the site runs on, so ask us for a quote.

Often combined with

Which services belong together depends on the business. The industry pages show the mix we use for each sector, and the case studies show the work clients have agreed to publish.

Start with a free audit

We review your SEO, ads, social media, tracking and site performance, and send you a prioritised action plan. No obligation.

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